nail industry is now very suction gold, won the favor of public investors. It’s not easy to run a nail shop, you have to know how to serve the customer. Nail shop in the end how to do service work? This small series for everyone to support weapons, a look at it.
1 offers is crucial in the store’s warm and comfortable atmosphere for a customer, it puts forward some requirements of the franchise in the decorative pattern and color collocation, store decoration, show ingenuity, health and the environment clean and tidy is the focus of the work of shaping a good image of the atmosphere. A good nail shop, will definitely allow customers to feel comfortable once, next time there will be another idea.
2 customers in the door, the nail division should take the initiative to warm greetings, to maintain a low profile, with professional etiquette and professional terms, with a smile to greet the customer into the. To allow customers to feel that the nails have self-cultivation, temperament, professional standards.
3 is running a good Manicure service personnel quality based on customer necessary ability, dress, manners have sharp observation and judgment, to find other suitable channels of communication and communication, with the psychological guidance of their behavior, be decent, decent and customer communication, nursing. To understand what the customer has done nails, which products have been used, and carefully registered to show that you do things rigorous, enhance customer trust.
Consultation and diagnosis process of
4 professional customer confidence invite customers to Manicure consultation room to do a skin test, combined with their actual experience, help the customer to check and analyze the condition of the skin, fill in the Manicure consultation card, and discuss together with customers in the maintenance of the skin and some matters needing attention. For customers of all skin problems for professional course design, including diet, daily life, daily care and other professional advice. Manicure division is not only theoretically for customers to conduct scientific analysis, but also to the customer details maintenance in daily life, but also want to say sincere and reasonable, let the customer rest assured that the skin to you, enhance customer confidence in Manicure division.
5 perfect service the whole process when the customer is willing to accept the service, Manicure teachers should tell the assistant prepare, and personally or sent assistant customer placed belongings, let the customer enjoy Manicure service to eliminate the menace from the rear. Ask the customer to lie on the nail sofa, adjust the brightness of the light, music, etc., asked whether the cover of the quilt, lying posture is comfortable, etc.. In front of the customer to do a good job of cleaning and disinfection, strictly abide by the principle of health from a pot of water to explain to each customer care procedures to enhance the professional image of nail shop.
6 service after the end of the work is particularly important to customers